If you require delivery service, all products purchased shall be delivered to the delivery address provided at the time of purchase. The delivery service does not include disposal service i.e.removing used furniture and / or other items from your premises. Any disposal request should be raised to us on the order date and we will charge for such disposal request at our then prevailing rates.
Our delivery service is on a complimentary basis for orders with a total value (net of GST) of S$2,000 and above. A delivery charge of S$80 for week days / S$120 for weekend days (net of GST) is applicable for orders with a total value (net of GST) of less than S$2,000.
We deliver our products via lifts; if delivery by stairs is required, a S$15 fee will be levied for per floor per item is carried.
The recipient of the product at the delivery address provided will be required to sign for the delivery of the products. Our receipt of a signature at the delivery address for any product you purchased shall be evidence that the product has been successfully delivered to you.
If we are unable to deliver the products by the estimated delivery date, we will inform you as soon as possible of the revised estimated delivery date. While we will endeavour to deliver the product to you on or by the estimated delivery date, you acknowledge and agree that time is not of the essence and we will not be responsible for any delay in delivery.
You shall ensure that you and / or your appointed representative are present at the delivery address provided on an agreed delivery date. In the event that there is no one to receive the delivery of the product at the designated address, additional charges may be incurred if subsequent attempt(s) to deliver the product to you are required.
You are responsible for ensuring that there is adequate access and entry to your premises to allow delivery of our products. Any additional cost incurred to access your premises or otherwise deliver the product to you are to be borne by you.
If you do not collect or arrange for the delivery of your purchased product within one (1) month from the date we inform you that the product is in stock and ready for delivery ("Product Ready Date"), the Company shall levy insurance and storage charges at our then prevailing rates up to the date where you either collect the product or arrange for delivery. If you do not collect or arrange for delivery within two (2) months from the Product Ready Date, the Company shall be entitled to forfeit your purchase and deposit.